Refund policy
Refund & Return Policy
At Handbu, customer satisfaction is our top priority. We want you to shop with confidence and enjoy every purchase from our store.
If you are not completely satisfied with your order, we’re here to help.
Returns
You may request a return within 14 days after receiving your item.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in the original packaging.
- Proof of purchase or order number may be required.
Please note that certain items may not be eligible for return due to hygiene or product-specific reasons.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- Your refund will be processed back to your original payment method.
- Processing time may take several business days depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will do our best to resolve the issue quickly by offering:
- a replacement,
- partial refund,
- or full refund when appropriate.
Customer satisfaction is very important to us, and we always aim to provide fair support.
Order Cancellation
Orders can only be canceled within a short time after being placed.
Once the order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have any questions or need assistance regarding your order, please feel free to contact us.
Customer Support Email: support@handbu.com
We usually respond within 24–48 business hours.